Returns and Exchanges

Returns and Exchanges

At The Pouch Place, we stand behind our product and believe in selling quality merchandise.

We aim to keep our customers happy and would like to work with you if there are any problems with your order.

If you have any concerns, please email us at admin@thepouchplace.com.au with your written concern so that we can amend your order accordingly.

All returns must be authorised by The Pouch Place and requests for return of any products must be made within 10 days of purchase.
All returns must be sent back in original condition and packaging.
All returns must include their “Return Number” which will be supplied to you after returning the products has been agreed on.
No unauthorised returns will be accepted
Shipping fees are non-refundable and any postage costs associated with returning the items is the responsibility of the purchaser.
Returns will be credited when they are authorized by Electronic Funds Transfer into your nominated account, and you will receive confirmation of deposit of funds when completed.
We are happy for you to exchange any items in store if returned in acceptable condition if you have accidentally ordered the wrong size or colour.

If you have any problems with your items, please contact The Pouch Place as soon as possible, and we will be happy to help rectify any issues. Thank you for shopping at The Pouch Place and we thank you again for your business.